> For the complete documentation index, see [llms.txt](https://docs.xibosignage.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.xibosignage.com/kb/media-players/samsung-tizen-firmware-guide.md).

# Samsung Tizen Firmware Guide

### Checking Installed Firmware

Check the recommended firmware version for your Samsung device from the [Tizen Firmware Matrix](https://docs.google.com/spreadsheets/d/e/2PACX-1vR8u1vMRpSpqQ0JYgunnjIDHLyo5MaQZvmnEXdFVcQ9x0k6mPFCBnyCZWo3DPL6Kg/pubhtml)

You can now compare this to the currently installed version:

* Press the `Menu` button on your remote control and select the `Support` option.
* You will see that highlighting the `Software Update` option reveals the firmware version

{% hint style="info" %}
For a more detailed breakdown of the firmware version running, follow the above steps then choose `Contact Samsung`. You will see the full firmware version details under the `Software Version` entry on that page.
{% endhint %}

### Upgrading Firmware

* When the firmware is first downloaded, it will likely be in .zip or .alz format. First you will need to extract the firmware folder using 7zip or ALzip depending on the format of the file.
* This will extract a folder with the same name as the firmware. You will need to remove that folder and retain the folder named `image`, which will contain your firmware file.
* Save the folder named `image` to the root directory of a USB storage device.
* Connect the USB to your Samsung monitor and press the `Home` button on your remote control. 
* Go to the `Support` option.
* Select the `Software Update` to begin the installation of your new firmware. 
* You will receive confirmation when it has been installed.

### Downgrading Firmware <a href="#content-downgrading-your-firmware" id="content-downgrading-your-firmware"></a>

It may be necessary on occasion to revert to an older firmware version. If you find yourself in this situation, please open a [Ticket](https://xibosignage.com/my-account/tickets?open=true) via My Account for further support.


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