Error shown when I try to licence my Player?

There are a couple of reasons to explore as to why you are seeing this type of error message.

1

You may have already used all of your available licences

Solution: Login to My Account and click on Perpetual Licences. All licence information is displayed here so you can easily see the details of each Licence Pool and Licensed Devices. Ensure you have enough licenses for the amount of Displays you wish to deploy. You may need to purchase further licenses or un-licence a device.

2

The Licence version may not be compatible with your Player version

Solution: Ensure that any available licenses are suitable for the Player version you wish to licence.

Further Checks: f you have confirmed you have licenses available and they are compatible with your Player version, please check the following:

Ensure that the date and time are set correctly on your device

Check to see if you are able to use the device browser to reach any website

If these checks prove to be correct then please open a Ticket via My Account and provide a screenshot of the status screen for your Player.