> For the complete documentation index, see [llms.txt](https://docs.xibosignage.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.xibosignage.com/kb/player-app/error-shown-when-i-try-to-licence-my-player.md).

# Error shown when I try to licence my Player?

{% stepper %}
{% step %}

### You may have already used all of your available licences

**Solution:** Login to My Account and click on Perpetual Licences. All licence information is displayed here so you can easily see the details of each Licence Pool and Licensed Devices. Ensure you have enough licenses for the amount of Displays you wish to deploy. You may need to purchase further licenses or un-licence a device.
{% endstep %}

{% step %}

### The Licence version may not be compatible with your Player version

**Solution:** Ensure that any available licenses are suitable for the Player version you wish to licence.

**Further Checks**: f you have confirmed you have licenses available and they are compatible with your Player version, please check the following:

Ensure that the date and time are set correctly on your device

Check to see if you are able to use the device browser to reach any website

If these checks prove to be correct then please open a Ticket via [My Account](https://xibosignage.com/my-account/tickets?open=true) and provide a screenshot of the status screen for your Player.
{% endstep %}
{% endstepper %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.xibosignage.com/kb/player-app/error-shown-when-i-try-to-licence-my-player.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.