> For the complete documentation index, see [llms.txt](https://docs.xibosignage.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.xibosignage.com/kb/player-app/player-not-updating-from-the-cms.md).

# Player not updating from the CMS?

When the logged in status in the CMS is showing as a X, there are a number of potential reasons to be considered.

{% stepper %}
{% step %}

### Not Authorised with the CMS

**Solution:** Refer to the Player Installation guidance and ensure that your Display has been authorised.
{% endstep %}

{% step %}

### Player is not licensed

**Solution:** If you have an available licence, check to ensure your email address/code is set correctly in My Account.
{% endstep %}

{% step %}

### Not Logged In

If your Player device is not logged in there will be an **X** shown in the ‘logged in’ column. If there are no known issues with this device, it might mean that it’s offline/shut down.

**Solution:** Make sure that your device is powered up and has internet access.
{% endstep %}

{% step %}

### Device blocking traffic

There could be a device on the network that is blocking traffic between the Player and the CMS (a firewall for example)

**Solution:** Contact those responsible for your network to investigate further.
{% endstep %}

{% step %}

### Logged in but not updating

The Display is marked as being logged in (a tick), but the content is not updating on the Player.

### Solution 1

<details>

<summary>Player downloading content</summary>

Check to ensure that the Player has downloaded all of its content. The “status” flag provides this information:

* Cloud icon - Pending changes are available for download the next time the Player connects with the CMS.
* Cross icon - Download is in progress for pending changes.
* Tick icon - Downloads are complete, the Player is up to date.

**Solution:** If the player has been in a “downloading” state (\[!] or tick for an extended period of time you should check that the download window is set to a sensible value in Display Setting Profiles.

</details>
{% endstep %}

{% step %}

### Solution 2

<details>

<summary>Invalid Layouts</summary>

If your status is a “tick” it might be that the Player has detected an invalid Layout.

**Solution:** Please refer to [My scheduled Layouts are not working? ](https://xibo.org.uk/docs/setup/my-scheduled-layouts-are-not-working) for further information.

If after checking all the above your Player is still showing as Unlicensed on the Status Screen, please open a ticket via [My Account](https://xibosignage.com/my-account/tickets?open=true) to contact to our support desk.

</details>
{% endstep %}
{% endstepper %}


---

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