> For the complete documentation index, see [llms.txt](https://docs.xibosignage.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.xibosignage.com/troubleshooting/display-error-audit-logs.md).

# Display Error/Audit logs

Xibo Displays can collect logs during routine operations so Display alerts can be monitored, error conditions can be identified and troubleshooting can occur

An administrator can enable additional **Audit** logging as necessary, usually this is during a troubleshooting session. 

{% hint style="info" %}
The default configuration for a Display is to keep logging to a minimum as this prevents unnecessary processor and memory usage. When running with the default **Error** logging status an administrator can expect to see **Display Alerts** and **Error logs** only.
{% endhint %}

## How to collect Display logs

There are to logging channels available:

* **XMDS Logging** happens in the CMS and logs messages from XMDS each time a Display connects which gives information about what the Display is sending and receiving from the CMS (to determine why a file has not been downloading or the Display is not updating properly for example)
* **Display Logging** happens locally on the Display and is recorded in a local database for sending to the CMS at the next regular interval gives information as to what a Display is doing internally (not playing content at a scheduled time or a specific video not playing for example)

{% hint style="info" %}
Both types of logging have either **Error** or **Audit** log levels; Error being the default and Audit being an elevated log level which collects more information, especially helpful when opening a support ticket. 
{% endhint %}

<details>

<summary>XMDS Logging</summary>

Configure in the CMS:

1. Click on **Displays** from the main CMS menu
2. Use the **row menu** for the Display you wish to collect logs for and click **Edit**
3. From the **Advanced** tab, enter a date/time in the **Auditing until** field

{% hint style="warning" %}
This should not be set for too long a period which goes beyond the troubleshooting window
{% endhint %}

</details>

<details>

<summary>Display Logging </summary>

Configure from the **Display Settings Profile** (logging will be recorded for all Displays which share the same profile) or from the Override in **Display Settings** (for a singular Display)

**Display Settings Profile**:

1. Click on **Display Settings** from the main CMS menu
2. Use the row menu for the Display profile type and click **Edit**
3. From the **Troubleshooting** tab, set a date/time in the **Elevate Logging** until
4. Click to **Save**

**Override Display Settings**:

1. Click on **Displays** from the main CMS menu
2. Use the row menu for the Display and click **Edit**
3. From the **Settings** tab, scroll to find **Elevate Logging until**
4. Click **Override** and provide date/time
5. Click **Apply**
6. Click **Save**

</details>

#### Export Display log file

1. Click the **Advanced** section of the main CMS menu
2. Click Log and use the **Filters** button to set a **from** date and time &#x20;
3. Set filters to capture the required information
4. Click **Apply Filter**
5. Click the CSV button to export the log file


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