User Support
All of our plans include access to our support desk by opening a ticket via My Account.
To get the best support from our help desk ensure that you provide the specific information, listed below with your support request:
The version of the software that you are using
Version and type of Players that you are using
Detailed description of the issue you are experiencing
The exact steps to take so that the issue can be recreated by our team in order to troubleshoot
Screenshots of any error messages/codes
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